Terms & conditions
Section 1: Service
Bluto is a bread delivery service that delivers French fresh and artisanal bread directly to your doorstep.
All of our products come from our partner La Boulangerie Robuchon, a French artisan baker.
Bluto is defining its delivery area through postcodes. While we want to spread our love for quality and tasty bread as far as possible, the service is not available everywhere in London (yet). Here is the list of zip codes where we are currently operating:
- NW1, NW3, NW5, NW6, NW8;
- SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW10, SW11, SW12, SW18;
- W1, W2, W3, W4, W5, W6, , W7, W8, W9, W10, W11, W12, W13, W14.
Section 2: Products
Bluto offers a wide range of breads and viennoiseries. Our full catalogue can be found on our product page.
Section 3: Ordering
We only take online orders, and all orders made generate a payment.
The delivery date, time slot and basket of the order cannot be modified by Bluto.
The delivery address is the one registered on the user account. Each account has one delivery address, which can be modified at all times. Please note that changing your address will automatically cancel your forthcoming orders. If you go for a one-off order, change it before you order. If you have a recurring order, you’ll have to place it again.
Every order can be edited or cancelled up until 10am the day preceding the delivery.
Section 4: Pricing & Payment
You can request a fortnightly invoice (including VAT) at firstname.lastname@example.org.
All of our prices are inclusive of tax.
There is no minimum basket size.
Delivery cost is included, whatever the quantity of products ordered.
For one-off deliveries we charge you the day preceding the order around 1:15am.
For recurring orders you will be charged every 1st and 15th of the month for the past two weeks, including the day of the debit. The client accepts that the credit card linked to his account will be charged automatically every two weeks.
Section 5: Delivery
Delivery times are:
- Monday to Friday: 6am - 11am / 4pm - 8pm
- Saturday & Sunday: 7am - 2pm
The customer is responsible for the accuracy of the information that she/he has provided, regarding their delivery address and their personal information.
Bluto will not be responsible in the case of delivery failure caused by inaccuracy of information provided by the customer.
For hand-to-hand deliveries products will be given directly to the customer, respecting all sanitary requirements.
For drop-off deliveries products will be dropped at the address given in the customer account. The customer accepts that products are dropped at their doorstep, with no signature requirement. A photograph of the breadbag will be taken as proof of delivery.
The customer is asked to leave the complimentary bread bag provided by us during the first delivery in front of their door before the delivery.
If no bag is left when the delivery takes place, a second bag will be provided. This second bag will be kept by the customer until the next delivery, when she/he will return it.
The only delivery option for one-off orders is hand-to-hand. We will always make sure that someone opens the door.
In the event of any issue regarding the delivery, the customer is asked to contact us as soon as possible.
If we miss the delivery due to an error on your part (wrong address, no answer at the door, you forgot to pause your order, etc.), you will not be charged and we will send an email or SMS to notify you.
If it happens a second times in a row, you will be charged. We will contact you to ask if you wish to pause or stop your recurring delivery. If we are unable to reach you we will cancel your deliveries.
In case of a confirmed theft, Bluto will do its best to help the customer with a refund or indemnisation.
Section 6: Security
The whole payment process is encrypted and protected. Bluteau Ltd uses Stripe for its payment processes, meaning the customer bank details are never displayed and not encrypted on the platform.
Section 7: Force majeure
The service is relieved of its contractual and legal obligations in case of force majeure which prevents the fulfillment of deliveries.
Force majeure includes:
- strikes beyond our control or our partners’;
- blocking of road network;
- acts of war or terrorism;
- extreme weather conditions.